Shipping

 

General Information 

  • Currently, we ship only within the contiguous United States.  At this time we do not ship to Alaska and Hawaii. We apologize for any inconvenience!
  • Should you need to make changes to your shipping address, please do so within 24 hours of order receipt.  Once an order has shipped, we cannot make changes to the order. 
  • Depending on the size and/or weight of the item ordered, the item/order may ship via standard ground carrier (UPS, FedEx, USPS, etc.) or via a third-party freight company.
    • Smaller items and/or items below 50-75 lbs. will typically ship via standard ground carriers.
      Carrier tracking information will be provided once shipped.
    • Larger, heavier, and/or fragile items (i.e. large mirrors) will typically need to be shipped via third-party freight companies. These items will be delivered third-party by a delivery service provider during their weekday operating hours. If in stock, most pieces ship within 3-4 weeks of order receipt. Transit typically takes 7-10 business days barring any delays. This timeframe includes hub transfers, sorting, and inspections. Once ready to be delivered, a local delivery carrier agent representative will reach out to you directly to schedule a time that works for you to deliver your piece. 
    • If  you have any questions about how your item/order will ship, please contact customer service at: hello@mixbyrji.com

 

 

Décor Items 

General décor items typically ship within 3-5 days of receipt of order, subject to availability, except where otherwise noted in the product page. 

 

Artwork

Our artwork is made to order and generally ships within 4-6 weeks from order receipt.  All artwork sales are final and cannot be returned except for damage.  You may cancel your artwork order within 24 hours of order receipt.  Larger artwork will ship freight. 

 

Pillows 

Pillows currently stocked in our warehouse typically ship within 3-5 days of order receipt. We strive to have all in stock items shipped as quickly as possible. Certain products are made to order and will ship within 7-10 business days.  Transit times vary depending on product and location. Once shipped you should expect your order to arrive in 2-7 business days.

 

Lighting 

Most lighting will ship between 2-3 weeks of order receipt, subject to availability, unless otherwise noted on the product page.  Please allow an additional 3-7 days for delivery. 

 

Rugs 

Rugs typically ship within 2-3 weeks of order receipt, subject to availability, unless otherwise noted on the product page.  Please allow an additional 7 days for delivery. 

 

Backordered Items 

We are working hard to keep our site updated to reflect the most accurate stock and estimated shipping time frames.  Changes to estimated shipping time frames due to a delay in production, receipt at port facilities, etc., occur and shipping times are subject to change.  We will keep you updated should we encounter any changes to the estimated ship date you expect and will ship items from your order that are available.  Furniture and artwork orders cannot be canceled due to a back order.  Once the manufacturer has confirmed the order, the order cannot be cancelled. 

DOMESTIC SHIPPING RATES AS OF 05-01-2020

 ORDER AMOUNT

STANDARD SHIPPING

$0.00-$30.00

$6.00

$30.01-$50.00

$10.00

$50.01-$75.00

$12.00

$75.01-$100.00

$15.00

$100.01-$150.00

$18.00

$150.01-$200.00

$24.00

$200.01-$300.00

$36.00

$300.01-$400.00

$48.00

$400.01-$500.00

$59.00

$500.01-$750.00

$75.00

$750.01-$1000.00

$89.00

$1000.01-$1500.00

$99.00

$1500.01-$2000.00

$119.00

$2000.01-$3000.00

$159.00

OVER $3000.00

5%

 

 

OVERSIZED AND FRAGILE DELIVERIES

 

Most of our furniture and artwork, as well as large lighting pieces, rugs and mirrors will be delivered by a third-party delivery service provider.  In stock items will generally ship within 3-4 weeks of order receipt.  Made to order items generally ship within 8-10 weeks of receipt of order unless otherwise noted on the product page.  Please expect up to 2 additional weeks for the shipment of your item from the manufacturer to the third-party delivery service and delivery to your location.  Once your item has been received by the third-party delivery service and inspected, a representative will reach out to you to schedule a convenient time for delivery.  The delivery service will place your item in your desired location (includes one flight of stairs only); however, the oversized/fragile item fee does not include removal of packaging material or assembly.  Select “White Glove Delivery” at check out to include this service.  Please ensure that the area where the furniture will be placed is clear of obstacles prior to delivery.  Your delivery agent cannot move existing furniture, remove any unwanted furniture or make other modifications to your home.  It is always a good idea to make sure your door clearances are wide enough for the item you have ordered, and if delivery requires a trip up an elevator, measure to make sure the piece fits in!  It’s not an uncommon situation and we don’t want it to happen to you! 

**Please inspect your item prior to providing a signature for receipt.  Should there be a defect or damage to the piece please note it on the delivery paperwork. 

 

DAMAGED ITEMS

 

We do our very best to ensure your purchase arrives in perfect condition, but, though infrequent, damage to items in transit, or defects in manufacturing that are not caught prior to shipment do happen.  Should your item arrive with a defect or damage we will do our very best to have a replacement shipped to you as soon as possible.   

 

Should you have noted a defect or damage to any item in your order, please let our customer service team know within 48 hours of receipt so we may file a claim. 
You can reach us at 661-678-0034 or hello@mixbyrji.com

 

Should you choose to refuse delivery of your furniture, artwork, lighting, rug or mirror due to damage or manufacturing defect, the piece will be returned to the local delivery service warehouse.  We will then review and evaluate the condition of the item.   The claims process for items refused at delivery can take 2-3 weeks to finalize and issue the replacement.  We will be working hard to have a replacement approved and shipped as quickly as possible and appreciate your patience during the process. 

 

GENERAL RETURNS

For general returns please email hello@mixbyrji.com to request a return authorization.  Please provide the following:

  • Reason for return
  • Return shipping preference
    • Ship via your preferred carrier
    • Request a return shipping label from Mix by RJohnston Interiors.
    • Note, for either method:
      Returning an item is at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.

 

Our customers are responsible for return shipping. Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent in that arrive with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.

 

RUG RETURNS

Please contact our Customer service team at hello@mixbyrji.com to obtain a return authorization form (referred to as “RAF.” or “RMA”). Our customers are responsible for return shipping. Once the rug has been received, a quality control review will be issued. This process takes approximately 3-5 business days from the date of receipt. A refund will be issued within 5-7 business days of this review. Refunds are less original shipping costs and a 20% restocking fee per rug [note: if the rug qualified for “free Shipping”, the refunds are less original shipping fees and restocking fees]. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them. 

Requirements for returned rugs: 

  • Item(s) has been delivered within the last 10 days
  • Rug must be unused and in its original packaging. This includes all original packaging material and original factory information and paperwork. Do not write or put any markings on the outside of the packaging.
  • Any customized size is non-refundable.

 

LIGHTING RETURNS

Please contact our Customer service team at hello@mixbyrji.com to obtain a return authorization form (referred to as “RAF.” or “RMA”). Our customers are responsible for return shipping. Refunds are made to the original method of payment, less original shipping and handling and a 20%-restocking fee. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.  

Please note, once the fixture has been received, a quality control review will be issued. This process takes  approximately 3-5 business days from the date of receipt. A refund will be issued once completed within 7-10 business days, less return shipping and a 20% restocking fee (per fixture).

If you receive lighting that is incorrect or damaged, please notify our customer service team within 72 hours at ​hello@mixbyrji.com​ to file a claim.  Any notifications or claims outside of this window will be denied. We cannot process a claim or issue a return on lighting that has been installed. Returns sent in that arrive with postage due will be returned to sender.  

Requirements for lighting returns: 

  • Item(s) has been delivered within the last 10 days.
  • Item(s) are unused/uninstalled.
  • Item(s) must be in the original packaging. This includes all original packaging material and original factory information and paperwork.
  • The item(s) must be packaged exactly as it was shipped. Do not write or put any markings on the outside of the packaging. Any slight variation in the repackaging could cause the piece to be damaged in transit, making the return invalid.
  • Any customized lighting is non-refundable. This includes any changes to overall chain length (lengthening or shortening).

 

ARTWORK

All artwork is final sale. Once an order has been submitted, it cannot be changed or modified in any way.  We cannot accept returns on any artwork purchases. All artwork is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery. Please note, artwork may be impacted by delays in production. Our team will provide notifications on impacted pieces as soon as we receive them.

If a defect is discovered and/or delivery is refused, please contact our Customer Experience team within 72 hours at ​hello@mixbyrji.com​.

 

MIRRORS

Please contact our Customer service team at hello@mixbyrji.com to obtain a return authorization form (referred to as “RAF.” or “RMA”). Our customers are responsible for return shipping. Refunds are made to the original method of payment, less original shipping and handling and a 20%-restocking fee. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.

Please note, once the fixture has been received, a quality control review will be issued. This process takes approximately 3-5 business days, from the date of receipt. A refund will be issued once completed within 7-10 business days, less original shipping.

If you receive a piece that is incorrect or damaged, please notify our Customer Service team within 72 hours at ​​hello@mixbyrji.com​ to file a claim. Any notifications or claims outside of this window will be denied. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them. 

 

FURNITURE

Furniture orders may be cancelled within 24 hours of submitting the order.   All furniture sales are final after this cancellation window.  Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them.  We cannot accept returns on any furniture purchases.  Furniture is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery.

If a defect is discovered and/or delivery is refused, please contact our Customer Service team within 48 hours. MIX by RJohnston Interiors will replace the item or schedule a furniture repair/service technician to repair the issue at no charge to you.

Furniture Shipping & Delivery Updates:

Most of our furniture items will be delivered third-party by a delivery service provider during their weekday operating hours. If in stock, most pieces ship within 3-4 weeks of order receipt. Transit typically takes 7-10 business days barring any delays. This timeframe includes hub transfers, sorting, and inspections. Once ready to be delivered, a local delivery carrier agent representative will reach out to you directly to schedule a time that works for you to deliver your piece.

If you select White Glove Delivery, the local carrier agent representative will assist in moving and placing the piece in the desired space of your home (no more than one flight of stairs).  Before your appointment, please make sure the walkway and the area where you’d like the item placed are clear. The delivery agents are not permitted to move existing furniture to make room for the new item. They are also unable to remove unwanted furniture or make any modifications to your home.

We ask that you take the time to review your delivery upon its arrival and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please call our Customer Service team at (661) 678-0034 or email us at ​hello@mixbyrji.com.

 

STOCKED DECOR ITEMS

We accept returns for decor pieces within 14 days of delivery with proof of purchase. We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center

FINAL SALE & CLEARANCE ITEMS

Please note that items marked as final sale are not returnable or exchangeable except for manufacturing defects.

 

We are tremendously grateful that you chose to shop for & furnish your dream space with us! We know how important it is to love the spaces you live in and it’s our goal to help you achieve whatever unique vision you have for your bedroom, office, living room, etc. If you ever have questions about a product, your order, or are just looking for design help, please reach out to us! —we are happy to help!